Most are delivered manually by a support agent and usually arrive within 30 minutes. If you open a Stoa Pot after 11pm UK time (Mon–Sun), the gift card may be delivered after 8am the next day. Please make sure to watch your inbox (and spam).

Please double check the redemption instructions provided to you. You can find these on your My Pots page by finding the relevant Pot, clicking VIEW to reveal the side panel, and expanding the Redemption Instructions section. These instructions are taken directly from the brand, and are, to the best of our abilities, kept up-to-date.

If you are still experiencing issues, please reach out to our Support Team and we will be happy to help!