How do I set up Two Factor Authentication (2FA)?
After you Sign Up for an account and are logged in, you can enable 2FA by clicking your account icon in the top-right corner, and selecting Security.
How we contact you
Email and in-app chat: We primarily get in touch with you via email (from [email protected] or [email protected]) or the in-app chat.
Note also that the in-app chat supports video call.
Phone: We may reach out to you from one of the following numbers:
0203 9786367 (Main customer support line)
077393 43522 (Fallback line directly to Co-Founder's mobile number).
SMS: We may send you an SMS, but these will only ever direct you to log in to the app. They will never contain a link.
What we will never ask for
Your password, PIN, or any other login details.
Your personal or financial information via email or text.
We will never ask you to click a link in an email or text message to log in to your account.
If you're ever in doubt
If you are ever in doubt about a communication from Stoa, please do not click any links or share any information. Instead, contact us directly using a verified method.
You can reach us via one of the following methods:
Email [email protected].
Call 0203 9786367.
Message us via the in-app chat. Our team will confirm whether the request is genuine.