Why do I need to verify my identity to create an account?
As we are creating a real bank account on your behalf with our banking partner, Griffin bank, we are required to ensure bank-grade security as part of the application process. This involves verifying your identity and information that you provide to us as part of the user onboarding process.
Do I need to inform Stoa if my income or employment circumstances change materially?
Stoa is required to carry out Customer Due Diligence (CDD) measures to ensure that customer information is kept up to date. As such, if there is a material change in your income or employment circumstances, we kindly ask you to keep us informed. You can do this by sending an email to [email protected], with the subject header 'Account Information Update' stating the relevant changes.
In addition, we may reach out to you on or around the anniversary of your sign-up to check that your customer information is up to date.